Shipping & Returns
Shipping Policy
Domestic Shipping
- Shipping Methods: US orders are shipped from our local warehouse, which takes 2-5 business days.
- Shipping Rates: We offer flat rate shipping at $4.99. We provide free shipping for orders over $100 within the US.
- Processing Time: Please allow 1-2 business days for processing on all orders.
International Shipping
- We do not offer shippings to regions outside of US at this time
Returns Policy
- You may return items that are in new condition—unworn, unwashed, and in original packaging within 30 days of receiving your order. Email us at hello@melusastudio.com with your order number, details, and reason for return.
- Please allow for 5-7 business days to be reflected on your statement.
Exchange Policy
We are happy to assist you with an exchange. Please reach out to hello@melusastudio.com and indicate your desired exchange item(s).
Refunds
- Once we receive your return, please allow 3-5 business days for your return to be processed, and then up to 7 business days for your bank to post the refund to your account.
- Your refund can only be credited back to the original form of payment. We will send you an email when your refund has been processed.
How to Initiate a Return
Contact hello@melusastudio.com with your order number to start a return or exchange.
Contact Us
If you have any questions about your order, shipping, or returns, please reach out to us at: hello@melusastudio.com